Scheduling & Dispatch
Create assignments and fill them fast with the dispatch board.
Create or edit an assignment
Use the assignment form to book a single interpreting job with customer, consumer, language, time, location, and team slots.
Set up recurring assignments
Create one job that repeats on a schedule, staff the whole run at booking time, then edit, extend, or cancel just one, this-and-future, or all occurrences.
Use your agency Home
Home is one page of what needs your agency next: jobs happening now, a ranked Up next list, pending offers, your team, recent activity and, if you handle billing, money and customers.
Use the dispatch board
Fill, reassign, and release jobs by dragging chips between the Unassigned lane and your interpreters, with the day laid out sideways or upright.
Color-code job chips
Choose whether job chips are colored by language, customer, or location, and pick the color for any one of them.
Offer jobs vs. assign them directly
Turn on Offer Mode to send jobs as offers the interpreter must accept, instead of assigning them directly.
Use best-fit ranking and one-click auto-assign
Let OneTerp rank interpreters by fitness for a job and fill open slots in one click with the top candidate.
Broadcast an offer to multiple interpreters
Send one open slot to several best-fit interpreters at once, first to accept wins, the rest are told it's filled.
See who you've asked, and mark who said no
Every job card lists everyone offered the job and their answer. Record a no that came by text or phone so nobody offers it to them again by mistake.
Work through your unfilled jobs
Open a ranked drawer of every upcoming open slot and fill them one at a time without scanning the board.
Save drafts, duplicate jobs, and reuse templates
Save a half-finished job as a draft, clone an existing job in one click, or reuse saved job presets to speed up repetitive bookings.
See the whole week and month at a glance
Use Week View to see every interpreter's week side by side, and the Month Heat Map to spot your busiest days, then click through to the board.
Book and manage written translation jobs
Run document translation work end to end: book the job with a due date, assign a translator, review the delivered file, and bill by the word.
Schedule agency events (meetings and trainings)
Book internal events like staff meetings or trainings; attendees are notified and blocked on the dispatch board for that window.
Cancel an assignment and track cancellations
Cancel a job with the customer contact recorded, let the system decide if it's billable under your cancellation policy, and look every cancellation up later in the Cancelled tab.
Keep internal notes on a job
Leave dated, signed notes on a job that only your managers can see. Interpreters, customers, and view-only staff never do.
Require a tag on a job, and filter the board by tags
Turn a tag from a ranking nudge into a real requirement, and narrow the dispatch board to the people and jobs that carry a tag.
Split a job between interpreters
Split one billable job so one interpreter hands off to another partway through, without changing the slot count or the customer charge.
Turn on readable job numbers
Give every job a short number like C-DKY-EPH-0001 that your team, your interpreters, and your customers can all quote.
Can't find what you need?
Submit a ticket and the OneTerp team will follow up.
