Frequently asked questions

OneTerp is one platform for interpreting agencies and the interpreters who work with them: scheduling and dispatch, an interpreter roster, closeouts, invoicing and payouts, and notifications. Everything in one place, instead of a stack of tools stitched together.

Interpreting agencies (owners, admins, and coordinators) who schedule and bill work, and the interpreters who take assignments. Schools, courts, government offices, and volunteer interpreter groups use it too. One account works for both sides: an owner who also interprets can switch between Agency and Interpreter views.

Interpreters use OneTerp free across every agency on the platform, staff or contract. Tracking your own freelance jobs, clients, and expenses is free too. OneTerp Premium adds invoicing, a tax export, a CEU certificate vault, and a public portfolio page for $15 a month or $120 a year, and an agency you work with can cover it for you. Agencies pay $1 per assignment with a $100 monthly minimum after a 30 day free trial, so cost scales with the work you schedule.

Security is built in: access scoped to each agency and to each person's role, encryption in transit and at rest, audit logging, and automatic logoff when a session sits idle. OneTerp acts as a Business Associate to the agencies it serves. Your agency accepts our Business Associate Agreement when it creates its account, and our cloud infrastructure is covered by a signed BAA.

Not to be scheduled. An agency can add interpreters who don't have an account yet as placeholders and assign them work. With their own free account, an interpreter sees every assignment, their availability, and their earnings across every agency they work with, and can accept offers and submit closeouts themselves.

Yes. Two guided importers read the CSV or Excel exports from your old system: one rebuilds your customer directory, and the other brings in your schedule. Both detect your columns, walk you through mapping and review, and are safe to re-run. Interpreters join by invitation, or you add them as placeholders.

Interpreters submit a closeout when a job ends, and your team reviews and approves it. Clean ones can approve themselves. Approved jobs flow into customizable customer invoices and interpreter payout batches. QuickBooks Online sync is optional, and only a job reference number crosses over: never a consumer or interpreter name.

Yes. Turn on a request portal for each customer. Their staff sign in as themselves and send requests, and the people you approve can follow, change or cancel their jobs. Each request lands in a review queue for your team to book.

Yes. Interpreters can use the OneTerp app for iPhone or Android, and everything also works in the browser on any phone or tablet. Check your schedule, accept offers, and submit closeouts on the go.

Create a free account and choose whether you run an agency or interpret. Interpreters can start right away. Agency owners accept our Business Associate Agreement during setup, and we review every new agency account before it goes live. You can set up your agency while you wait. The Help Center walks through each step.