For agencies📋 Scheduling & Dispatch
Use the dispatch board
Fill, reassign, and release jobs by dragging chips between the Unassigned row and interpreter rows on the day grid.
The dispatch board is a day-grid with one row per interpreter plus a frozen "Unassigned" row at the top. Drag job chips onto interpreters to fill jobs and drag them back to release.
Step by step
- 1Open the dispatch board for the day you want to work.
- 2Find the job chip in the Unassigned row (or on whichever interpreter currently holds it).
- 3Drag the chip onto the interpreter row you want to fill it, release to assign.
- 4To move a job to a different interpreter, drag its chip from one row to another; the system clears the old assignment first, then fills the new one.
- 5To release a job, drag its chip back onto the Unassigned row.
- 6Watch the row colors while dragging: red means a hard conflict, blue means a top best-fit, emerald means available, and dimmed means the interpreter doesn't speak the language.
- 7Click any chip to open its detail panel with edit, duplicate, split, and offer options.
- 8Use the "Now" button to jump to today and center the current time. Opening a job from a notification, from Week View, from search, or from the unfilled worklist lands the board on that job's time rather than at midnight.
Screenshots

Tips
- Assigning a job to someone whose profile doesn't list that language asks you to confirm and give a reason, which helps when you know they cover it but their profile is out of date. Placeholder interpreters skip the check entirely.
- Dropping someone marked as an intern asks whether it's a normal assignment or a shadow slot: an intern rides along to observe, doesn't fill the slot (it stays open for a real interpreter), and is never billed or paid.
- The same interpreter can't take two different slots of the same team job, but they CAN return to another segment of the same split slot (see Split a job between interpreters).
- Colored bands behind a row mark working hours you can schedule into: teal = a W-2 staff shift, violet = a purchased-time contractor's bought block.
- The board updates live as other coordinators or interpreters make changes, so you're always seeing the current state.
- Drag a row's grip handle to reorder interpreters, your layout is remembered per agency.
- On a day with a lot of open jobs the Unassigned row can get tall, so use the ▾ next to its label to minimize it and see the rest of the schedule. It stays a drop target while minimized, so you can still drag a job there to release it, and the choice is remembered.
- "Check Travel" uses real driving times and distance between an interpreter's back-to-back jobs to flag tight turnarounds.
- Open a slot's detail popup to see "Who we've asked", the history of who's been offered the job and whether they accepted, are awaiting a reply, or passed.
Related articles
- Create or edit an assignment →
- Offer jobs vs. assign them directly →
- Use best-fit ranking and one-click auto-assign →
- Work through your unfilled jobs →
- See the whole week and month at a glance →
- Split a job between interpreters →
- Cancel an assignment and track cancellations →
- Turn on readable job numbers →
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