For agencies📋 Scheduling & Dispatch

Use the dispatch board

Fill, reassign, and release jobs by dragging chips between the Unassigned row and interpreter rows on the day grid.

The dispatch board is a day-grid with one row per interpreter plus a frozen "Unassigned" row at the top. Drag job chips onto interpreters to fill jobs and drag them back to release.

Step by step

  1. 1Open the dispatch board for the day you want to work.
  2. 2Find the job chip in the Unassigned row (or on whichever interpreter currently holds it).
  3. 3Drag the chip onto the interpreter row you want to fill it, release to assign.
  4. 4To move a job to a different interpreter, drag its chip from one row to another; the system clears the old assignment first, then fills the new one.
  5. 5To release a job, drag its chip back onto the Unassigned row.
  6. 6Watch the row colors while dragging: red means a hard conflict, blue means a top best-fit, emerald means available, and dimmed means the interpreter doesn't speak the language.
  7. 7Click any chip to open its detail panel with edit, duplicate, split, and offer options.
  8. 8Use the "Now" button to jump to today and center the current time. Opening a job from a notification, from Week View, from search, or from the unfilled worklist lands the board on that job's time rather than at midnight.

Screenshots

The day-grid dispatch board showing interpreter rows and a job time axis.
The dispatch board, one row per interpreter with the frozen Unassigned row on top.

Tips

  • Assigning a job to someone whose profile doesn't list that language asks you to confirm and give a reason, which helps when you know they cover it but their profile is out of date. Placeholder interpreters skip the check entirely.
  • Dropping someone marked as an intern asks whether it's a normal assignment or a shadow slot: an intern rides along to observe, doesn't fill the slot (it stays open for a real interpreter), and is never billed or paid.
  • The same interpreter can't take two different slots of the same team job, but they CAN return to another segment of the same split slot (see Split a job between interpreters).
  • Colored bands behind a row mark working hours you can schedule into: teal = a W-2 staff shift, violet = a purchased-time contractor's bought block.
  • The board updates live as other coordinators or interpreters make changes, so you're always seeing the current state.
  • Drag a row's grip handle to reorder interpreters, your layout is remembered per agency.
  • On a day with a lot of open jobs the Unassigned row can get tall, so use the ▾ next to its label to minimize it and see the rest of the schedule. It stays a drop target while minimized, so you can still drag a job there to release it, and the choice is remembered.
  • "Check Travel" uses real driving times and distance between an interpreter's back-to-back jobs to flag tight turnarounds.
  • Open a slot's detail popup to see "Who we've asked", the history of who's been offered the job and whether they accepted, are awaiting a reply, or passed.

Still need help?

If this article didn't solve it, submit a ticket and the OneTerp team will follow up.

Submit a ticket