For agencies📋 Scheduling & Dispatch

Use the dispatch board

Fill, reassign, and release jobs by dragging chips between the Unassigned row and interpreter rows on the day grid.

The dispatch board is a day-grid with one row per interpreter plus a frozen "Unassigned" row at the top. Drag job chips onto interpreters to fill jobs and drag them back to release.

Step by step

  1. 1Open the dispatch board for the day you want to work.
  2. 2Find the job chip in the Unassigned row (or on whichever interpreter currently holds it).
  3. 3Drag the chip onto the interpreter row you want to fill it, release to assign.
  4. 4To move a job to a different interpreter, drag its chip from one row to another; the system clears the old assignment first, then fills the new one.
  5. 5To release a job, drag its chip back onto the Unassigned row.
  6. 6Watch the row colors while dragging: red means a hard conflict, blue means a top best-fit, emerald means available, and dimmed means the interpreter doesn't speak the language.
  7. 7Click any chip to open its detail panel with edit, duplicate, split, and offer options.
  8. 8Use the "Now" button to jump to today and center the current time; clicking a job notification deep-links you to that job and centers it on the grid.

Screenshots

The day-grid dispatch board showing interpreter rows and a job time axis.
The dispatch board, one row per interpreter with the frozen Unassigned row on top.

Tips

  • You can't assign a job to someone who doesn't speak the required language (placeholder interpreters are the exception).
  • The same interpreter can't take two different slots of the same team job, but they CAN return to another segment of the same split slot (see Split a job between interpreters).
  • Colored bands behind a row mark working hours you can schedule into: teal = a W-2 staff shift, violet = a purchased-time contractor's bought block.
  • The board updates live as other coordinators or interpreters make changes, so you're always seeing the current state.
  • Drag a row's grip handle to reorder interpreters, your layout is remembered per agency.
  • "Check Travel" uses real driving times and distance between an interpreter's back-to-back jobs to flag tight turnarounds.
  • Open a slot's detail popup to see "Who we've asked", the history of who's been offered the job and whether they accepted, are awaiting a reply, or passed.

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