For agencies📋 Scheduling & Dispatch

Split a job between interpreters

Split one billable job so one interpreter hands off to another partway through, without changing the slot count or the customer charge.

When a long job needs to be covered by more than one interpreter at different times (for example, an all-day surgery handed off at noon), you can split a single slot into segments. The customer is still billed once for that slot; each interpreter is paid only for the segment they work.

Step by step

  1. 1Open the job, either click "✂ Split slot" in the assignment detail popup on the dispatch board, or open the job in Edit and use the per-slot "✂ Split slot" button.
  2. 2The slot splits at its midpoint into two segments; the first keeps the original interpreter (if assigned) and the second becomes a new open segment.
  3. 3Assign or offer an interpreter to the new segment like any other open slot.
  4. 4To set the exact handoff time, open the job in Edit and adjust each segment's start/end times (a quick-split just uses the midpoint).
  5. 5Split a segment again if more than two interpreters need to cover the slot.
  6. 6When everyone closes out, the customer sees one charge for the slot and each interpreter is paid for their own segment.

Tips

  • Splitting never changes "Interpreters needed", a split slot is still one billable position, and the customer is billed once for max(scheduled, actual) duration.
  • The same interpreter can hand off and RETURN to the same slot later in the day (for example A covers the morning, B covers midday, and A comes back for the afternoon), they're paid for each segment they work.
  • Overlapping segments for the same person on one slot are blocked, a returning interpreter's windows can't collide.
  • Each interpreter sees only their own time window on their card and calendar, with a "your shift" tag marking split segments.
  • Split partners can see each other's contact info, just like teammates on a multi-interpreter job, so they can coordinate the handoff.
  • Splits are for single (non-recurring) team-style jobs; recurring series keep one shared window.

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