For agencies💵 Billing & Payouts

Review and approve interpreter closeouts

Review each completed assignment, compare what was submitted against what was booked, and approve it for billing and payout.

When an interpreter submits a closeout, the job lands in your Pending Review queue. Approving it locks in the customer charge, advances the job toward invoicing, and unlocks the interpreter payout.

Step by step

  1. 1Open Billing and select the Build Invoices area, then go to the Pending Review queue (it lists completed jobs plus any late cancellations that are still billable).
  2. 2Click an assignment to open its billing detail and see the computed customer and interpreter charges broken down by time segment.
  3. 3Compare the actual times, travel, and expenses the interpreter submitted against the originally booked job.
  4. 4Adjust any override fields if a charge needs correcting; leave a field blank to keep the calculated value shown as the placeholder.
  5. 5Click Approve on the assignment, or use bulk-approve to clear several clean jobs at once.
  6. 6Confirm the approved job moves out of Pending Review and into the list of jobs ready to invoice.

Screenshots

The Billing page Pending Review tab listing completed assignments with customer and interpreter totals.
The Pending Review queue in Billing, each completed job waiting to be approved.

Tips

  • Only owners and admins can review and approve billing; coordinators cannot.
  • Late cancellations are billable: scheduled times are charged but travel, mileage, and expenses are automatically zeroed.
  • Jobs that cross midnight show a +1 day marker on the spanning segment so the duration reads correctly.
  • Approving a job stamps the assignment as payout-approved, so even a late-cancel job with no closeout still flows to payouts.

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