For agencies📋 Scheduling & Dispatch

See the whole week and month at a glance

Use Week View to see every interpreter's week side by side, and the Month Heat Map to spot your busiest days, then click through to the board.

Two overview tabs sit next to the Dispatch Board. Week View lays out the days across the top and your interpreters down the side, with a chip for every job, so you can see who is covered, who is free, and what is still unfilled. The Month Heat Map colors each day by how many active jobs it holds and lists the jobs themselves, one line each, so you can find the heavy stretches of a month and see what is in them.

Agencies: See the week and the month at a glance

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Two views for spotting gaps and busy days. · Open in a new tab

Agencies: The month view on your phone

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The month on top, the chosen day's jobs underneath. · Open in a new tab

Step by step

  1. 1On the agency calendar, use the view toggle to switch between Dispatch Board, Week View, and Month Heat Map.
  2. 2In Week View, read across an interpreter's row to see their week; the Unassigned row at the top holds every slot nobody has accepted yet.
  3. 3Use the "Rows:" switch above Week View to pick Interpreters, Customers or Cities. Customers shows each customer as a band with its job count per day and a row for each location under it. Cities shows one row per city, plus "Virtual / Remote" for virtual jobs.
  4. 4Click an unfilled chip to open the unfilled worklist ready to fill that slot, a filled chip to open that job, a day heading to open that day's dispatch board, or an interpreter's name to jump to their row on the board.
  5. 5In the Month Heat Map, darker teal means more jobs that day. Each job has its own line with its start time, customer and location, earliest first. Click a job's line to open that job, the same way a chip does in Week View, or click anywhere else in the day to open that day on the board. The board opens at the day's first job, or at 8 AM when the day is empty.
  6. 6Use the arrows to move between weeks or months, or the Today button to come back.

Tips

  • Week View shows every job through its whole life, from unfilled to invoiced, so a job stays on the week after it is closed out. The Month Heat Map counts only active jobs (pending, assigned, in progress, and completed). Cancelled jobs live on the Cancelled tab. Week View also shows a cancelled job on the row of the interpreter who held it, greyed out (red if it is still billed), but it never counts in that person's totals.
  • Week View redraws itself when a job in that week changes, so a coworker's assignment or cancellation shows up without reloading.
  • When an interpreter has several jobs in one day, the chips shrink so you still see all of them; hover a chip for the full time, customer, language, and location.
  • Job chips use the same colors as the Dispatch Board: by language unless your agency chose customer or location (see Color-code job chips). Unfilled and offered slots are amber, so open work stands out.
  • Tick 'Hide interpreters with no jobs this week' to shrink a long roster down to just the people working.
  • By customer or by city there is one chip per job per day. A team job shows how many slots are filled, like "2 of 3 filled", and names only the people who hold a slot, never someone who was just offered it. The Rows choice is remembered in your browser.
  • Week View follows the row order you dragged into place on the Dispatch Board, so daily workers stay at the top in both views. Anyone the saved order does not name, like a new hire, follows by your agency's go-to rating, then alphabetically. The order is saved to your account, so it follows you to another computer or your phone.
  • The calendar remembers the view you used last (Dispatch Board, Week View, Month Heat Map, Drafts & Templates, Cancelled, or Written Translations) per browser and opens there next time.
  • Clicking a job notification can deep-link you straight to that job's day.
  • In the Month Heat Map, an amber dot means the job still needs an interpreter and a solid dot means it is covered. A busy day shows three lines and then how many more there are; open the day on the board to see them all. Hover a line for the full time, customer and location.
  • On a phone, the Month Heat Map shows a small calendar with the chosen day's jobs listed underneath. Days are shaded the same way, darker for busier, and a day's dot is amber when any job that day still needs an interpreter. Tap a day to see its jobs without leaving the month, tap a job to open it (an unfilled one opens the unfilled worklist), or tap "Open in Dispatch Board" to go to that day on the board.
  • Both views follow your agency's time zone, so the days and "today" match the Dispatch Board even when your computer is set to a different zone.
  • Week View is for reading, not editing. Assigning, moving, splitting, and offering all happen on the Dispatch Board, where the availability, conflict, and overtime checks run, so clicking a chip always takes you there rather than letting you drag inside the week.
  • The day headings and the interpreter names stay pinned while you scroll, so a long roster stays readable.

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