For everyone🚀 Getting Started

Manage your account and profile

Update your name, contact details, photo, and password from your account settings.

Your account settings are where you keep your personal details current, your name, phone, email, profile photo, and password. Interpreters can also upload a headshot that appears on their public portfolio.

Step by step

  1. 1Open Account Settings from the sidebar.
  2. 2On the Profile tab, edit your name and contact details, then Save.
  3. 3To set a profile photo, choose an image file under the Profile tab, it is automatically resized before uploading, then saved when you click Save.
  4. 4Interpreters: this same photo is shared with your public portfolio, so you only set it once here.
  5. 5Interpreters: the Profile tab is also where you manage your Discovery directory listing (so agencies can find you by area). Your skills, certifications, and state licences live on the Tags & Qualifications tab, which has its own article.
  6. 6Interpreters also get a "Freelance Tools" tab (show or hide your freelance tools and the Quick "Log Job" button, and connect a mailbox for invoices) and a "✦ Premium" tab for your subscription. Notification settings live on the "Notifications" tab.
  7. 7Set your text size in the Display section of the Profile tab. It applies to this device only and scales the whole app.
  8. 8To change your password, scroll to the "Security" section of the Profile tab. Enter your "Current password", type your "New password" (at least 6 characters) and "Confirm new password", then click "Update password".
  9. 9Forgot your current password? Click 'Forgot password?' on the login screen instead, enter your email, and follow the emailed reset link.
  10. 10To close your account for good, scroll to the "Delete account" box at the bottom of this page. See the delete-your-account article first, it cannot be undone.

Tips

  • Your profile photo is downscaled automatically, so a large phone photo uploads quickly without using extra space.
  • Changed your name, or turned on phone or email sharing for an agency? Saving your profile pushes the new details onto the jobs you already hold at every agency you are active with, so teammates see them on the job card. Jobs that have already ended keep what they were worked under.
  • Password reset links are time-limited, if a link says 'expired or invalid,' just request a fresh one from the login page.
  • If you sign in with Google or Apple, you have no OneTerp password to change. Keep signing in with that account.
  • Reset emails are sent to you only; for security the system never reveals whether an email is registered.
  • The old free-text "Certifications" box was retired. Add credentials as tags on the Tags & Qualifications tab instead.
  • Office staff see a pared-down version of this page (no interpreter-only tabs or sections).
  • On an iPhone or iPad the app follows the text size set in your device settings. The Display control is there to override that inside OneTerp if you want it bigger or smaller than the rest of your phone.

Still need help?

If this article didn't solve it, submit a ticket and the OneTerp team will follow up.

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