For interpreters🗓️ Your Work

Choose how you get notified

Choose which emails you get, how job alerts reach you in the app, and your reminders, for every agency or one at a time.

Control which scheduling events reach you by email or a notification from the OneTerp app, set your reminders, and override those choices for individual agencies.

Watch the walkthrough

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Email and app, set once or per agency. · Open in a new tab

Step by step

  1. 1Open Account Settings at the bottom of the sidebar (a person icon when space is tight) and go to the "Notifications" tab.
  2. 2Under "Email notifications" at the top, switch each email on or off: emails from OneTerp (like your CEU email) and emails from your agencies (job offers, confirmed jobs, cancellations, job changes, removals, reminders and more). Click "Customize" next to an agency to give it its own choices, then save.
  3. 3Under "App notifications", tick App for each event you want as a notification from the OneTerp app: "Job Offers", "Confirmed Assignments", "Cancellations", "Updates", "Removed from a Job", "Assignment Reminders", "Mentoring" and "Messages". Then click "Save notification settings".
  4. 4To be reminded before each job you've accepted, pick a time under "Assignment Reminders" in "1st reminder" and, if you want a second, "2nd reminder": 24, 12, 6, 3, 2 or 1 hour before, 30 or 15 minutes before, or at the start time. Then click "Save notification settings".
  5. 5To set app alerts differently for one agency, find it under "Agency Notification Overrides", click "Custom Settings", tick the events you want, and click "Save custom preferences". Click "Default Settings" to go back to your defaults.

Tips

  • A message is only sent when both the agency has that channel enabled AND you have opted in, this double opt-in keeps every message wanted.
  • Per-agency overrides take priority over your global defaults; agencies without an override use your defaults.
  • "Reminders" under Email notifications covers the day-before email and due-date emails for written translations, and you can change it for one agency with "Customize". "Assignment Reminders" under App notifications covers your app reminders and due-date notices for written translations. That one is set once for every agency.
  • Removed from a Job lets you know when an agency takes you off a job you had accepted.
  • If you both run an agency and interpret, the notification bell shows only the notifications for the view you're currently in, so switch views to see the other side's.
  • App notifications need the OneTerp app with notifications allowed. If they're off, the app shows a card saying so; on iPhone the fix is Settings, then Notifications, then OneTerp, and on Android it is Settings, then Apps, then OneTerp, then Notifications.
  • Assignment Reminders on App sends one notification the day before, listing how many jobs you have tomorrow with that agency.
  • Your 1st and 2nd reminders come once for every job you've accepted, at the times you picked, as an app notification. A reminder whose time has already passed when you accept a job is skipped. Turning off App for Assignment Reminders stops these too.
  • Everything also appears in your in-app notifications, even with every channel switched off.
  • Your monthly CEU email can be switched off here under Email notifications, or in My CEUs on the CEUs tab of your Home page. Both are the same switch.

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