For interpreters🗓️ Your Work

Choose how you get notified

Set your email and app notification preferences, and your reminders, globally and per agency.

Control which scheduling events reach you by email or a notification from the OneTerp app, set your reminders, and override those choices for individual agencies. Text messages appear here only if an agency you work with has them turned on.

Step by step

  1. 1Open Account Settings from the sidebar and go to the "Notifications" tab.
  2. 2For each event, tick Email, App (a notification on your phone from the OneTerp app), or both: "Job Offers", "Confirmed Assignments", "Cancellations", "Updates", "Removed from a Job" and "Assignment Reminders". Then click "Save default settings".
  3. 3If an agency you work with has text messages turned on, you also see an SMS column, a "SMS Delivery Settings" card where you verify your mobile number with a one-time code, and "Default Text Reminder Timing" for how long before a job your reminder text arrives.
  4. 4To set things differently for one agency, find it under "Agency Notification Overrides", click "Custom Settings", tick the channels you want, and click "Save custom preferences". For an agency with text messages on, you can also tick "Override default text reminder timing for this agency". Click "Default Settings" to go back to your defaults.

Tips

  • A message is only sent when both the agency has that channel enabled AND you have opted in, this double opt-in keeps every message wanted.
  • Texts are an extra some agencies turn on. Where they are on, they also need your SMS opt-in and a verified number.
  • Per-agency overrides take priority over your global defaults; agencies without an override use your defaults.
  • Assignment Reminders covers the day-before email and app reminder, due-date notices for written translations, and the reminder text where an agency has texts on, so switching it off stops them all. It is set once for every agency.
  • Removed from a Job lets you know when an agency takes you off a job you had accepted.
  • If you both run an agency and interpret, the notification bell shows only the notifications for the view you're currently in, so switch views to see the other side's.
  • App notifications need the OneTerp app with notifications allowed. If they're off, the app shows a card saying so; on iPhone the fix is Settings, then Notifications, then OneTerp.
  • Assignment Reminders on App sends one notification the day before, listing how many jobs you have tomorrow with that agency.
  • Everything also appears in your in-app notifications, even with every channel switched off.
  • Your monthly CEU email is not set here. Turn it on or off in My CEUs, on the CEUs tab of your Home page.

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