Delete your account

💡 Tips

• •What gets deleted: your sign-in and profile (name, contact details, photo), your public profile and portfolio if you published one, your links to agencies and your availability, and your saved receipts, invoices, and notifications.
• •Your private records go too: your CEU log, your credentials and countdowns, your CEU certificates, and the files in My Documents. Save a copy of anything you need to keep before you delete.
• •Only want to stop paying? You don't need to delete anything. Cancelling OneTerp Premium keeps every record you saved and simply locks the paid tools.
• •What stays: records of jobs you actually worked stay with the agencies that scheduled them. Those are their business and legal records, kept under their own retention rules. Your account is unlinked from them.
• •If you pay for OneTerp Premium by card, deleting your account cancels that subscription for you.
• •🔴 If you subscribed through the App Store or Google Play, deleting your account does NOT cancel it. They bill you, not us, so cancel it first in your app store's subscription settings or you will keep being billed.
• •Agency owners cannot delete straight away. Your agency would be left with nobody able to export or close it, so hand ownership to another admin in Agency Settings, or close the agency, and then delete. The page tells you this and links you there.
• •Everyone else, staff, coordinators, admins, and freelance interpreters, can delete without any precondition.
• •If you signed in with Apple, you may be asked to sign in once more and choose Delete account again. That is Apple's security requirement, not an error.