View your upcoming assignments

💡 Tips

• •Past jobs drop off the list automatically, so the view always shows what is coming up.
• •Each card reads top to bottom in the order you need it: the agency, the job title with a language pill (for example ASL), the customer, the address, then the date spelled out ("Thursday, October 15") with Start and End on their own lines. The consumer, the provider or doctor (when the agency entered one), the requestor and any tags come next, then the job's notes, and the job number sits at the very bottom.
• •Tap the blue address button for directions. On a computer it opens Google Maps in a new tab. On a phone it offers Apple Maps (on an iPhone), Google Maps or Waze, or lets you copy the address. Any location notes from the agency, like which door to use, sit right under it.
• •When the agency has left a note on the job, it shows in an amber box with the job's attachments underneath, so you can't miss which door to use or what to bring. A card with files but no note shows a plain grey box instead. You can select and copy text from a note (a door code, say) without the card opening.
• •Have a question about a job? Click "Message agency about this job" near the bottom of its card. Your conversation with that agency opens with the job already tagged, so they know exactly which one you mean. The button only shows for agencies that have messaging turned on.
• •If you work late at night or in another time zone, the date line follows your own day. When the job's own calendar day is different, it follows in parentheses, for example "Thursday, October 15 (Fri, Oct 16 ET)".
• •Your schedule keeps itself up to date. When an agency assigns you a job, offers you one directly, cancels, reschedules, or takes you off one, the change shows here and on Up next without reloading the page.
• •The "Confirmed Schedule" count is only jobs you have accepted. An offer you have been sent but have not answered yet sits under "Pending Offers" until you accept it.
• •On a team job, an interpreter who has been offered a slot but has not accepted yet shows as still pending rather than as a confirmed teammate, so you can tell who is actually coming.
• •Each assignment card has an Attachments section in the same box as the notes. Open prep files the agency shared (scripts, agendas) or add your own for the whole team, any time before closeout.
• •A teal "Communication needs" box on the card means the agency has recorded how this consumer communicates, for example that they need tactile signing or a Deaf interpreter. Read it before you go. It appears once you have accepted, alongside the consumer's name.
• •If the agency has set a Field Support Line, the assignment card and detail popup show that phone number, call or text it when something goes wrong on the job (no-show contact, access issues, last-minute changes).
• •Every phone number on a card, the onsite contacts, your teammates and the agency's help line, has two buttons: one to call and one marked Text. Text opens your phone's own messages app with the number filled in. The message goes from your phone, not through OneTerp.
• •A job can have up to three onsite contacts. Once you accept, the card lists every one under "Onsite contacts", each with its own call, Text and email buttons.
• •External jobs you logged yourself show a purple "Freelance" badge with their own edit, delete, and close-out actions, they never show accept or offer buttons.
• •If something fails to load, a Retry button appears, tap it to refresh.
• •Premium subscribers see travel rows between jobs, showing the real drive time and distance from the previous job, across every agency plus your freelance work. If a gap is tighter than your comfort margin, it warns you. Set that margin in Account Settings, on the Notifications tab, under Travel Comfort Margin.