For agencies🏢 Agency Management

Schedule staff shifts (W-2)

Set working hours for W-2 employees using a visual day or week shift editor with paid-lunch handling.

The shift scheduler defines when W-2 staff are working. Shifts show as a teal "working hours" highlight on your dispatch board and block the interpreter cross-agency.

Step by step

  1. 1Go to Agency, open the Operations page, and select the Staff Schedules tab (it lists W-2 employees only).
  2. 2Pick an employee, then choose the Day or Week view.
  3. 3In Day view, drag the shift bar to set hours, drag the middle to move the whole shift and the top or bottom edge to resize, or type the start and end times; everything snaps to 15 minutes and stays in sync with the Hours field.
  4. 4In Week view, set hours across all seven aligned columns, either as a recurring weekly template or for a specific dated week.
  5. 5Mark whether lunch is paid and set the unpaid break minutes (default 30); the "Paid hours" readout updates live.
  6. 6Click Save to write the shift; in Week view all seven days are saved together.
  7. 7To change a single day of a recurring shift, go to the dispatch board and click the "✎ shift" handle on that day's teal shift band, set different hours for just that date or mark "No shift this day," then "Revert to regular" to undo.

Tips

  • Existing assignments show read-only behind the shift bar so you can schedule around them.
  • A per-day override replaces the recurring shift for that one date only, it never creates a duplicate band.
  • Shifts are schedule and display only, payroll overtime is calculated from time-clock entries, not from the scheduled shift.
  • Legacy shifts with no lunch setting are treated as fully paid.

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