Clock in and out (W-2 staff)

💡 Tips

• •Forgot to clock in or out? OneTerp checks your scheduled shifts. If you haven't clocked in a few minutes after a shift starts, or you're still clocked in a few minutes after it ends (10 and 15 minutes unless your agency picked a different wait), a banner appears at the top of your Home page and you get a notification (a push on your phone, if you use the app). If it still isn't fixed an hour later, you get one more reminder. Approved time off that covers the shift turns these off.
• •Staff HQ only appears if you are a W-2 employee at an agency. If an agency buys blocks of your time as a contractor, you get "Bought Time HQ" in the sidebar instead, with Scheduled Shifts only.
• •You cannot switch agencies while you are clocked in.
• •Forgot to punch? Click "Forgot to clock in?" to write in the time you actually started, or "Forgot to clock out?" while your clock is running to write in when you finished. Add a note for your approver and submit it for approval.
• •If you are already clocked in, clicking Clock In again just returns your active session, you will not be double-clocked.
• •Your scheduled shifts are listed alongside your punches, with paid-lunch net hours shown.
• •Office staff who are set up as W-2 employees get the same tools, with Time Clock, Scheduled Shifts, and Leave / Time Off. They are reached from "My Time" in the agency sidebar (it is the same hub interpreters call Staff HQ). In the phone app, tap "More" on the agency side and choose "My Time", or use "Edit tabs" to keep it on the bottom bar. "Staff" in the sidebar is a different page: it is where managers run everyone's schedules, leave and timecards.
• •If you have two pay rates, one for office work and one for interpreting, you do not choose between them when you punch. Your agency's dispatch record decides which hours were interpreting.
• •Your Home page has a "This week at" card (with your agency's name) showing your hours toward overtime. If a job outside your shift adds hours, it is listed by day, time and customer, so you can see where the extra time came from. The week label shows weekdays, because your agency's week may start on a Sunday.
• •Your agency may round a clock-in that is a few minutes from your shift start to the start itself. Your real clock-in time is still kept, and your punch history shows "paid from" the shift start. Clock-outs are never rounded.