For interpreters🔔 Notifications & Messaging

Message your agency or your mentoring partner

Your Inbox holds a conversation with each agency you work with, your mentoring partner, and OneTerp Support.

Your Inbox keeps your messages in one place. Each agency you work with that has messaging switched on gets one conversation with its office, and whoever answers signs their name. If you have a mentor or a mentee, you can message them there too, and OneTerp Support sits in the same list. Inbox appears in your sidebar as soon as there is something in it or someone you can write to.

Watch the walkthrough

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One conversation with each. · Open in a new tab

Step by step

  1. 1Open Inbox from the sidebar. The number beside it counts your unread messages.
  2. 2To write to an agency, click "+ New message" at the top of your Inbox. If you already have a chat with that agency, it opens that chat so you can type a new message at the bottom; it does not have to be about a job. Some agencies prefer to write first, and then you can reply to anything they send.
  3. 3On any job card (in My Assignments, or a job you open from your calendar or a notification), click "Message agency about this job". The conversation opens with that job already tagged. This works on a group offer too, and the tag shows the job's date, time and language.
  4. 4Press Enter to send, or Shift and Enter for a new line. Attach photos or PDFs, such as a parking receipt, with the paperclip.
  5. 5Under your last message you see "Seen by" with a name and time once the office has read it.

Tips

  • Your phone alert and email only ever say that you have a new message, never what it says.
  • Turn message emails on or off in Account Settings, on the Notifications tab, under Email notifications ("You have a message"). Turn app alerts on or off in the App notifications table on the same tab, on the "Messages" row.
  • You can unsend a message within five minutes. It is replaced with “Message removed”. Messages cannot be edited.
  • If you leave an agency's roster, that conversation becomes read only. Rejoin and it reopens.
  • Messages with your mentoring partner need OneTerp Premium on at least one of you, just like the rest of mentoring. Nothing is lost if it lapses: you can still read everything.
  • Your Inbox is for everyday questions. For anything urgent on the day of a job, call your agency.
  • Choose how message bubbles look with the two buttons at the top of an open conversation: "Easier to read" or "Colorful". On a phone they show as two colored dots. Your choice follows you to every device, and you can also set it in Account Settings, in the Display section of the Profile tab.
  • To ask OneTerp Support something new, open OneTerp Support in your Inbox and click "+ New request" at the top.

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