For interpreters🔔 Notifications & Messaging
Message your agency or your mentoring partner
Your Inbox holds a conversation with each agency you work with, your mentoring partner, and OneTerp Support.
Your Inbox keeps your messages in one place. Each agency you work with that has messaging switched on gets one conversation with its office, and whoever answers signs their name. If you have a mentor or a mentee, you can message them there too, and OneTerp Support sits in the same list. Inbox appears in your sidebar as soon as there is something in it or someone you can write to.
Step by step
- 1Open Inbox from the sidebar. The number beside it counts your unread messages.
- 2To write to an agency first, click "Message an agency". Some agencies prefer to write first, and then you can reply to anything they send.
- 3From My Assignments, click "Message the office about this job" on a job card. The conversation opens with that job already tagged.
- 4Press Enter to send, or Shift and Enter for a new line. Attach photos or PDFs, such as a parking receipt, with the paperclip.
- 5Under your last message you see "Seen by" with a name and time once the office has read it.
Tips
- Your phone alert and email only ever say that you have a new message, never what it says.
- Turn message alerts on or off by email or app notification in Account Settings, under Notifications, on the "Messages" row.
- You can unsend a message within five minutes. It is replaced with “Message removed”. Messages cannot be edited.
- If you leave an agency's roster, that conversation becomes read only. Rejoin and it reopens.
- Messages with your mentoring partner need OneTerp Premium on at least one of you, just like the rest of mentoring. Nothing is lost if it lapses: you can still read everything.
- Your Inbox is for everyday questions. For anything urgent on the day of a job, call your agency.
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