Get help from the OneTerp team

If a help article does not answer your question, write to us. You have one private conversation with the OneTerp team, and every request you open is tracked on its own inside it, with its own status. When we reply you get a notice in the app and an email saying a reply is waiting. The email never includes what anyone wrote, so your conversation stays inside OneTerp.

Step by step

1. 1At the bottom of any help article, under "Still need help?", click "Contact support". The form opens prefilled with the article you came from. You can also open Help & Support directly and click "New request".
2. 2Give your request a subject, pick a category (bug, question, billing, feature, or other), describe what you need, and add screenshots if they help.
3. 3Click "Send request". It appears under "Your requests" with an Open status.
4. 4When we reply, open Help & Support to read it and answer in the box at the bottom. "Replying about" shows which request your reply goes to. It starts on your newest open request, and you can pick another one from the list.
5. 5Watch each request move from Open to In progress to Resolved as we work on it. If something comes back, reply about that request and it reopens. For a new problem, click New request instead.