For everyone⚙️ Account & Subscription
Get help and submit a support ticket
Open a support ticket from any help article, then track the two-way conversation until it is resolved.
If a help article does not answer your question, you can open a support ticket. Tickets are a private, two-way conversation with the OneTerp team, you get a reply in your notification bell and by email, and you can keep replying until the issue is resolved.
Step by step
- 1At the bottom of any help article, click "Still need help? Submit a ticket", the form opens prefilled with the article you came from.
- 2On the support page, give your ticket a subject, pick a category (bug, question, billing, feature, or other), and describe what you need.
- 3Submit the ticket, it appears in your list with an "open" status.
- 4When support replies you get a notification (bell + email); open the ticket to read the thread and reply back.
- 5Watch the status move from open to in progress to resolved as the team works it.
- 6If something comes back, reply on a resolved ticket to reopen it.
Tips
- Sign in first, tickets are tied to your account so you can follow the conversation.
- Never include patient or consumer health information (names, DOB, diagnoses) in a ticket, describe the issue with initials or a job reference instead.
- You can open a ticket directly from the support page even without starting from an article.
Still need help?
If this article didn't solve it, submit a ticket and the OneTerp team will follow up.
Submit a ticket