For agencies🏢 Agency Management
Who controls an interpreter's contact info
See an interpreter's phone and account email on their roster entry, and learn why those details stay with the interpreter while everything about how they work with you stays with you.
An interpreter keeps one OneTerp profile that follows them to every agency they work with, so their personal details are theirs to maintain. You can always see what they have entered, and everything about how they work with your agency is yours to set.
Step by step
- 1Go to Agency, open the Operations page, and select the Team Roster tab.
- 2Click an interpreter to open their detail slide-over; their account email, phone, and languages appear at the top under Details.
- 3Read those details any time. They are always current, because the interpreter maintains them in one place rather than once per agency.
- 4If a phone number or account email looks wrong, message the interpreter and ask them to update their profile. The correction reaches every agency they work with at once, so nobody is left calling a dead number.
- 5Set your side of the relationship in that same slide-over: pay rates and employment type, tags and qualifications, cancellation and drop-cutoff policy, intern status, and vendor linking when QuickBooks or Xero is connected.
Tips
- Interpreters usually work with several agencies at once, and there is a single profile behind all of those connections. If one agency could edit a phone number, it would silently change what every other agency sees, so those fields stay with the person they belong to.
- Nothing about your working relationship is shared: rates, tags, policies, and scheduling settings are all scoped to your agency, and no other agency sees them.
- Placeholders are the exception. Someone you invited who has no account yet has no profile of their own, so you hold their name, email, and phone on the roster entry, and those details move to them when they claim the account.
- A blank phone usually means the interpreter has not filled one in, not that it is hidden from you.
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