For agencies💵 Billing & Payouts
How consumer no-shows are billed and paid
Choose whether a no-show bills and pays the booked time, the logged time, or a fixed number of hours, separately for the customer and the interpreter.
When an interpreter closes out a job as "Consumer No Show", OneTerp prices it by your no-show policy. Travel, mileage and expenses are always kept, because the interpreter still showed up.
Watch the walkthrough
2:03Set it once, then make exceptions job by job at approval. · Open in a new tab
Step by step
- 1Open Settings, Billing & Subscription, then Billing Rules.
- 2Tick "Bill & pay consumer no-shows" to use the booked (scheduled) time, or untick it to use the time the interpreter logged, still subject to your minimum.
- 3To use a fixed length instead, tick "Use a fixed length for no-shows", then enter hours in "Bill the customer" and/or "Pay contractors". For example, 1 hour paid plus mileage.
- 4Leave a box blank to follow the setting above for that side. Each side is set on its own. Untick the box to turn fixed lengths off completely.
- 5Click "Save billing rules".
Tips
- A fixed length is exact. Your minimum billing duration does not top it up.
- The pay length is for contractor pay. W-2 employees are paid through payroll as usual.
- A no-show is paid and billed the fixed length once, even when the interpreter's shift was split into a morning and an afternoon piece.
- It counts from the job's scheduled start, so an evening or weekend rate still applies when that time falls in it.
- A billing exception on one job (Advanced options at review) still wins for that job.
- Late cancellations follow your late cancellation rules, not the no-show policy.
- Changing the policy reprices no-shows that are not approved yet. Approved jobs keep the amount they were approved at.
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