Using your agency's request portal (a guide for customers)

Step by step

1. 1Open the link your agency sent you. Enter your name and work email, then click "Email me a sign-in link".
2. 2Open the email and click the link on the same device. You are signed in.
3. 3Rather not check your email every time? After signing in with a link, click "Set a password". Next time, choose "Sign in with a password". Forgot it? Ask for an email link and you can set a new one.
4. 4Click "Request an interpreter". Fill in the date and times, who needs an interpreter, the language, the type of appointment, and where it is. Pick the place from your list if it is there.
5. 5Add the onsite contact the interpreter should ask for on arrival, with a phone number or an email. "Same as me" fills in your own details.
6. 6Does it repeat? Under Repeats, choose every week (tick more days if you need them), every 2 weeks, or every month, and the last date. The form tells you how many dates that makes.
7. 7Attach any files the interpreter should see first, like an agenda or slides: up to 5, 20 MB each. Then click "Send request". Your agency emails you that it is received, and again when it is booked.
8. 8Once your agency approves you to see jobs, your requests and jobs show in a list (a dashboard on a computer). Each says where it stands: Received, Finding an interpreter, Partly covered, Covered, In progress, Completed, Cancelled, or Declined.
9. 9To change a job, open it and click "Change this job". A new provider or onsite contact applies right away. A new date, time, language, place or person goes to your agency to approve, and the job stays as booked until they answer.
10. 10If your agency added more onsite contacts to a job, you see them under "Also on file" when you change it. To change or remove those, contact your agency.
11. 11To cancel, open the job and click "Cancel this job". For a repeating booking you can cancel just that date, or that date and every later one.